Burton Performer Program Membership FAQs | | Burton Snowboards

Performer Program FAQs

[Performer Program Guidelines](/content/en-us/pages/performer-program-guidelines "Performer Program Guidelines"/index.html)

[Performer Program FAQs](/content/en-us/pages/performer-program-faqs "Performer Program FAQs"/index.html)

Why does my old code no longer work?

Codes issued prior to May 2026 beginning with PRO26 are no longer active. Please submit a request for a new code.

There is a problem with my shipment, what should I do?

Please contact customer service.

How do I request a Performer Program Discount?

If you would like to request access to the Performer Program for the 2026/2027 season, please [click here to apply](/content/en-us/pages/performer-application "https://www.burton.com/pages/performer-application"/index.html).

I am a First Chair Tier 3 Loyalty member and part of the Performer Program, why am I not seeing a free shipping option during checkout?

Unfortunately, Performer Program discounts cannot be combined with any other offer advertised on Burton.com, including shipping discounts offered through our First Chair Loyalty Program.

Has my order shipped?

You will receive a shipping confirmation notice via email when your order has left the warehouse. This email will include your tracking number. If it has been more than a few days since placing your order and you have not received a shipping confirmation, please contact customer service. On occasion, items from one order may ship separate at different times. If this occurs, your will receive a shipping email confirmation once each item in the order has shipped.

When does access to the program expire?

New to the 2026/2027 Performer Program, your access will expire 12 months from your membership approval date. After that, you may apply again.

How many times can my code be used?

Your Performer Program Membership allows for up to 3 discounted orders.

Are there any limitations on what product is eligible for a discount?

Discounts are not valid on select product and subject to change throughout the season. If a product does not discount after logging in, it is excluded from the program. Performer Program Discounts cannot be used on already discounted Outlet Product.

Do I qualify for promotions that are already active on the site?

Performer Program discounts cannot be combined with any other offer advertised on Burton.com including shipping discount promotions.

How can I track my order?

You will receive a shipping confirmation notice via email when your order has left the warehouse. It will contain information to track your order. You can also track your order from the Order History page within your Account.

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What is Room-to-Grow?How it Works

What is Room-to-Grow?

Growth spurts happen. Room-to-Grow helps you stay one step ahead.

Available in select kids’ jackets, pants, and snowboard boots, we’ve pioneered simple, built-in features to extend sizes, so it’ll fit your growing rider for longer.

Key Components of the Room-to-Grow System include:

Extendable sleeves: Kids’ jackets with the Room-to-Grow feature have sleeves that can be extended 1.5 inches (4cm).

Extendable pant legs: Kids’ snow pants with the Room-to-Grow feature have legs that can be extended 1.5 inches (4cm).

Interchangeable footbeds: Kids’ snowboard boots that feature Room-to-Grow have a removable footbed and a secondary integrated footbed to expand boots one full size.

How it Works

How to Extend Kids' Snow Pants

Growth spurt? No problem. To add up to 2 inches of extra length, locate the red stitching inside the pant cuffs and carefully remove it. A little extra room goes a long way when kids seem to grow overnight.

How to Extend Kids' Snow Jackets

When sleeves start feeling a little short, Room-to-Grow makes it easy to add up to 2 inches of extra length. Simply locate the red stitching inside the sleeve cuffs and carefully remove it to release the extra room hidden within.

How to Extend Kids' Snowboard Boots

Get up to one full size more with Room-to-Grow snowboard boots. When growing feet need a little extra room, simply remove the smaller footbed insert to create additional space while maintaining cushioning and comfort.

Currently shopping: United States (USD)

North America

\ Canada](https://burton-na-production.myshopify.com/en-us/pages/performer-program-faqs?country=CA)

\ United States](https://burton-na-production.myshopify.com/en-us/pages/performer-program-faqs?country=US)

Europe

\ Austria](https://burton-eu-production.myshopify.com/en-us/pages/performer-program-faqs?country=AT)

\ Belgium](https://burton-eu-production.myshopify.com/en-us/pages/performer-program-faqs?country=BE)

\ Bulgaria](https://burton-eu-production.myshopify.com/en-us/pages/performer-program-faqs?country=BG)

\ Croatia](https://burton-eu-production.myshopify.com/en-us/pages/performer-program-faqs?country=HR)

\ Czechia](https://burton-eu-production.myshopify.com/en-us/pages/performer-program-faqs?country=CZ)

\ Denmark](https://burton-eu-production.myshopify.com/en-us/pages/performer-program-faqs?country=DK)

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